Conflict Resolution:
Turning Tension into Collaboration
Overview
Conflict in the workplace is inevitable—but when handled effectively, it can strengthen relationships, spark innovation, and improve team performance. This workshop provides participants with the skills and strategies to address disagreements constructively, manage emotions, and find solutions that work for everyone.
Learning Objectives
By the end of this course, participants will be able to:
Identify common sources of workplace conflict and address them early.
Use active listening and empathy to understand different perspectives.
Apply proven conflict resolution frameworks to guide productive conversations.
Turn disagreements into opportunities for collaboration and problem-solving.
Who Should Attend
Professionals at all levels who want to manage conflict with confidence—whether between colleagues, across departments, or with clients and stakeholders. Especially valuable for leaders, managers, and team leads.
Format & Duration
Half-day or full-day workshop
Available in-person or virtually
Highly interactive with role plays, group discussions, and case studies
Course Materials & Follow-Up
Participants receive:
A quick-reference conflict resolution framework
Conversation prompts and de-escalation strategies
Post-session resource sheet for continued practice
Why This Course Works
Drawing on over 15 years of leadership and communication training experience, I provide participants with practical, easy-to-use tools they can apply immediately in real workplace situations. The workshop blends proven theory with hands-on practice, helping participants turn tense moments into opportunities for stronger relationships.